Auto Attendant Overview
Overview
Auto Attendant (AA) allows Business Customers to automate the management of incoming calls. Using a voice menu system, AA functions as a virtual receptionist, directing calls to the appropriate individual or department within the organization.
What is Auto Attendant (AA)?
CPaaS Auto-Attendant (AA) is a cloud-based voice menu system that allows callers to be transferred to an extension without going through a telephone operator, receptionist or other agent.
With AA, it is possible to create a phone menu featuring a variety of different options, each associated with a number on the telephone keypad. First, the caller will hear an audio prompt such as:
-
To dial by name press 1.
-
To dial by extension press 2.
-
To hang up press 3.
Callers can then make a selection by pressing the appropriate key.
Advantages of CPaaS Auto Attendant
-
Customizable: Define and set up different menus and announcements for specific business hours, closures, and special occasions. Set custom Ringback Tones (RBT) to choose whether the caller hears an audio announcement or a traditional ringback tone. .
-
User Experience: Create and color code different schedules for your Enterprise based on a simple drag-and-drop tool that helps you to visualize the whole system at once.
-
Professional Presentation: Project a professional image with a high-quality voice recording or by using text-to-speech (TTS) for your AA greeting.
-
Smart Routing: Collect necessary inputs from the caller and then route the call to a contact center instead of a one-size-fits-all approach.
-
Reduced Waiting Time: Callers who know the extension number of the person they want to call can dial this number at any time. AA then connects the caller directly to the requested extension.
-
API-Based Integration: Easily integrate the AA system with an existing CRM or third party system.