IVR with CPaaS Visual Designer

This tutorial will help you create an Interactive Voice Response application using the CPaaS Visual Designer. It is assumed that you have an active CPaaS Cloud account. In case you do not, you can sign up for one.

Creating your Simple IVR application

  • Log into your CPaaS Cloud account and navigate to Applications

  • Choose to ”Create a Visual Designer Application”

  • Select ”Simple IVR menu” template from the list available in the Template Gallery

  • Name your application and click “Create”

Naming your Simple IVR application

Designing your application

  • Click on the “Design” button

  • Next, setup your application parameters

    • companyName - specify the name of your company

    • companyDomain - enter your company domain

    • salesNumber - set the phone number of your sales department to forward calls to

    • supportClient - define the CPaaS Client name to forward calls to

You need to have an active, dedicated to your team SIP client registered on the Cloud to be able to set this parameter. You can register a new client by heading back to the CPaaS Console and going to "Clients" → "+ New Client".

  • infoNumber - phone number for general inquiries

  • salesEmail - an email address to send missed call notifications for Sales department

  • supportEmail - an email address to send missed call notifications for Support department

  • customerIDPrompt - a prompt for the caller to type the customer identifier (for example, "Please type your customer ID")

    • Click on the “Save” button to save your application parameters

Setting up Simple IVR application parameters

  • Navigate to the top of your application screen and hit "Save"

Binding your application to a phone number

  • Head back to the CPaaS Console and navigate to “Numbers”

  • Search for available phone number in the region you are interested in

  • Click on “Register number”

  • Select your application from the Voice URI drop down

  • Click “Save”

Binding your simple IVR application to a number

Testing your application with CPaaS WebRTC demo

You need to have an active SIP client registered on the Cloud

  • Log into your CPaaS WebRTC demo account by navigating here here

  • Click on “Add contact” button

  • Enter the phone number your application was bound to

  • Click on “Add contact”

Add a contact in the CPaaS WebRTC Demo

WebRTC Demo Add a Contact

You are ready to go. To test your application, just dial the newly added contact.