Number Masking Overview

Introduction

Restcomm Number Masking ensures that customers and businesses can easily make calls and send messages without exposing personal phone numbers. It offers many advantages to both businesses and users alike. With Restcomm, Communications Providers can develop a turnkey phone number masking application in minutes leveraging a comprehensive Voice and SMS API.

Terminology

As part of this documentation, the following terms will be used to describe specific individuals, concepts, and organizations.

Communications Provider

Communications Provider generally refers to any Restcomm Partner providing communications products, applications, capabilities, or services. The term can refer to operators, carriers, providers, suppliers, or any other entity that delivers communications capabilities to business customers.

Business Customer

A business customer that relies on a Communications Provider to deliver communications products, capabilities, or services to customers or end users.

Features and Benefits

Number Masking has been developed to allow Communications Providers to quickly configure and deploy this capability for Business Customers. Advanced features give both parties enhanced control over the data, users, management, and configuration of the application.

Bring Your Own Carrier (BYOC): Bring your own carrier or network and number pool to ensure optimal performance for business use cases.
Whitelabel Feature: Whitelabel the Number Masking application, saving weeks to months of time in deploying new services.
Session Management: Enable number blocking, permanent masked number, session expiration, and more for maximized configurability.
Accessible Usage Records: Deliver easy access to usage and support records for increased visibility and control for the Business Customer.
Concurrent Numbers: Assign masked numbers to multiple contexts as long as participants are unique, reducing the overall cost for phone numbers required for the pool.
- Control the maximum concurrent usage of masked numbers for a Business Customer.
- Maintain the balance between revenue generated by selling phone numbers and customer efficiency in allocating numbers.
- Ensure overall interaction quality.
Identity Access Management: Manage Business Customer accounts, sub accounts, and users, facilitating billing and invoicing for each.
- Configure users, applications, phone numbers, masked number pools, and more.
Geo Match: Match country code to the phone number of origin, facilitating the appearance and display of familiar numbers during incoming calls or texts.
SMS Support: Seamlessly communicate using voice or text within the same session using comprehensive SMS support.
Content Screening: Flag unwanted content by keyword and other criteria to limit the sharing of personal information outside the specified platform.