Gather

The <Gather> verb supports two modes: DTMF and SPEECH. In DTMF mode it "gathers" digits that a caller enters into his or her telephone keypad. When the caller is done entering digits, CPaaS submits that digits to the provided 'action' URL in an HTTP GET or POST request. In SPEECH mode it "gathers" recognized speech that a caller said. If no input is received before timeout, <Gather> falls through to the next verb in the CPaaS document. You may optionally nest <Say>, <Play>, and <Pause> verbs within a <Gather> verb while waiting for input. This allows you to read menu options to the caller while letting her enter a menu selection at any time. After the first digit is received the audio will stop playing.

Gather Attributes

Name	Allowed Values	Default Value
action	relative or absolute URL	current document URL
actionOnEmptyResult	true, false	false
method	GET, POST	POST
timeout	positive integer	5 seconds
finishOnKey	any digit, #, *	#
numDigits	integer >= 1	unlimited
input	dtmf, speech	dtmf
partialResultCallback	relative or absolute url	none
partialResultCallbackMethod	GET, POST	POST
language	en-US, en-GB, es-ES, it-IT, fr-FR, pl-PL, pt-PT	en-US
hints	"words, phrases that have many words"	none

Name

Allowed Values

Default Value

action

relative or absolute URL

current document URL

actionOnEmptyResult

true, false

false

method

GET, POST

POST

timeout

positive integer

5 seconds

finishOnKey

any digit, #, *

numDigits

integer >= 1

unlimited

input

dtmf, speech

dtmf

partialResultCallback

relative or absolute url

none

partialResultCallbackMethod

GET, POST

POST

language

en-US, en-GB, es-ES, it-IT, fr-FR, pl-PL, pt-PT

en-US

hints

"words, phrases that have many words"

none

action. The 'action' attribute takes an absolute or relative URL as a value. When the caller has finished entering digits CPaaS will make a GET or POST request to this URL including the parameters below. If no 'action' is provided, CPaaS will by default make a POST request to the current document’s URL.

Request Parameters

Parameter	Description
Digits	The digits the caller pressed, excluding the finishOnKey digit.
SpeechResult	The transcribed result of the speech.

Parameter

Description

Digits

The digits the caller pressed, excluding the finishOnKey digit.

SpeechResult

The transcribed result of the speech.

actionOnEmptyResult If set to true, it will forcefully trigger a webhook to the action URL even when there is no collected input. Otherwise, the following verb will be processed.
method The 'method' attribute takes the value 'GET' or 'POST'. This tells CPaaS whether to request the 'action' URL via HTTP GET or POST.
timeout The 'timeout' attribute sets the limit in seconds that CPaaS will wait for the caller to press another digit before moving on and making a request to the 'action' URL. For example, if 'timeout' is '10', CPaaS will wait ten seconds for the caller to press another key before submitting the previously entered digits to the 'action' URL. CPaaS waits until completing the execution of all nested verbs before beginning the timeout period.
finishOnKey The 'finishOnKey' attribute lets you choose one value that submits the received data when entered. For example, if you set 'finishOnKey' to '#' and the user enters '1234#', CPaaS will immediately stop waiting for more input when the '#' is received and will submit "Digits=1234" to the 'action' URL. Note that the 'finishOnKey' value is not sent. The allowed values are the digits 0-9, ‘#’, ‘*’ . If the attribute hasn’t been set or has an empty string, the # symbol will be used as a fallback instead.
numDigits The 'numDigits' attribute lets you set the number of digits you are expecting, and submits the data to the 'action' URL once the caller enters that number of digits.
input A list of inputs that CPaaS should accept for <Gather>. Can be "dtmf" or "speech". Defaults to "dtmf".
partialResultCallback A relative or fully qualified URL. Is a mandatory attribute for “speech” mode. CPaaS will make requests to your partialResultCallback in real-time as speech is recognized. These webhooks will contain UnstableSpeechResult parameter with partial transcriptions that may change as the recognition progresses.

The Webhooks to partialResultCallback are async and doesn’t accept RCML back. If you want to act based on the partial result, then use the REST API to Live Modify the call.

Request Parameters

Parameter	Description
UnstableSpeechResult	Partially recognized speech the caller said.

Parameter

Description

UnstableSpeechResult

Partially recognized speech the caller said.

language The language CPaaS should recognize. Defaults to en-US
hints A list of words or phrases that CPaaS should expect during recognition. These are very useful for improving recognition of single words or phrases. Entries into hints should be separated by a comma.

Nesting

You can nest the following verbs within <Gather>: <Say>, <Play>, <Pause>

Examples

For an example of how to use the <Gather> verb see below.

<Response>
                <Gather action="handle-user-input.php" numDigits="1">
                    <Say>Welcome to TPS.</Say>
                    <Say>For store hours, press 1.</Say>
                    <Say>To speak to an agent, press 2.</Say>
                    <Say>To check your package status, press 3.</Say>
                </Gather>
                <!-- If customer doesn't input anything, prompt and try again. -->
                <Say>Sorry, I didn't get your response.</Say>
                <Redirect>handle-incoming-call.xml</Redirect>
            </Response>