Programmable Voice

Take control over your app call flow including call forwarding and routing, call transfer, collecting input, playing music, recording and storing calls, leaving a voicemail, sending an SMS and email and more.

CPaaS provides robust scalable audio conferencing functionality for your collaboration needs. You can create room-based and ad-hoc conferences with personal identification (PIN) codes that offer full conference room controls for a moderator including muting and dropping participants.

CPaaS Speech Recognition API captures your speech in real-time, transcribes it, and returns text. Automatic speech recognition enable you to create applications and services that listen to users in 119 languages without any pre training and that can act on partial recognition results as your customer speaks. Imagine users driving your next app or service by talking to it!

CPaaS enable your apps with a rich calling experience that includes playing customized voice prompts and hold music by uploading your choice of audio file.

CPaaS includes built-in and programmatic media recording. Using Visual Designer or APIs, your team can implement features for recording voicemail and meetings, integrating stored call recordings with your preferred Customer Relationship Management tools or build your own dashboard. CPaaS is compatible with popular external transcription services to transcribe recordings from voice to text.

Bring Your Own Carrier (BYOC) is a way to keep your existing phone provider for incoming or outgoing calls. CPaaS works with any SIP-capable carrier and gives you the flexibility and control to choose the right phone company with the right plan for you. If you don’t already have a carrier for your phone calls, then we have exclusive partnerships with Carriers that are guaranteed to save you lots on your phone bill

CPaaS allows you to connect your existing SIP or WebRTC infrastructure from PBX to SIP or WebRTC Clients to the cloud and easily create VoIP call experiences.

Create synthesized audio messages that are delivered in a language, accent and gender configured for your users.