CPaaS Reason Codes Dictionary
CPaaS will provide a reason code along with a short description for failed or blocked session attempts, such as voice or sms sessions.
Reason code, and the relevant description will be provided in either SIP or HTTP response.
Reason codes 0 - 999 are reserved for network specific error codes from network protocols such as SIP, HTTP, MGCP etc.
Reason Code Families
| Code family | Description |
|---|---|
1xxx |
CPaaS generic errors |
11xx |
CPaaS call errors |
2xxx |
CPaaS RCML Generic errors |
21xx |
CPaaS RCML Gather verb errors |
22xx |
CPaaS RCML Dial verb errors |
23xx |
CPaaS RCML Say verb errors |
24xx |
CPaaS RCML Reject verb errors |
3xxx |
CPaaS provisioning generic error |
31xx |
CPaaS number provisioning error |
32xx |
CPaaS client provisioning error |
33xx |
CPaaS account provisioning error |
4xxx |
CPaaS Media Gateway error |
5xxx |
CPaaS extension error |
30xxx |
CPaaS SMS messaging error |
CPaaS Specific Reason Codes
| Code | Protocol | Text | Comment |
|---|---|---|---|
1000 |
CPaaS |
Internal Error |
Reason code for any internal error that is not specified later |
1001 |
CPaaS |
Client Registration Expired |
CPaaS client registration expired |
1002 |
CPaaS |
Feature Not Supported (feature name) |
Use of feature not allowed for the given account. TODO check if more features/extension reason codes are needed and change family |
1100 |
CPaaS |
Call Not Found or Terminated (transferror/targetRef) |
Transfer cannot be completed because the transferror side terminated or cannot be found (LCM or Transfer) |
1101 |
CPaaS |
Call Terminated |
Update request to terminate Call completed successfully |
1102 |
CPaaS |
Call Canceled |
Update request to cancel Call completed successfully |
1103 |
CPaaS |
Invalid Call State |
Call state was not in the expected state during a call operation such LCM, Transfer etc. |
1104 |
CPaaS |
Call Maximum Duration Exceeded |
Call maximum duration exceeded |
1105 |
CPaaS |
Call No Answer |
Timeout waiting for answer |
1106 |
CPaaS |
Call Transferred |
Call Transferred |
1200 |
CPaaS |
Client Error |
Client Error |
1201 |
CPaaS |
Client Registration Expired |
Client Registration Expired |
1202 |
CPaaS |
Client Not Found |
Client Not Found |
2000 |
CPaaS |
Generic RCML Error |
Something went wrong during RCML parsing |
2001 |
CPaaS |
RCML Validation failure |
RCML document validation against rcml.xsd failed |
2002 |
CPaaS |
RCML ended successfully |
RCML ended successfully |
2100 |
CPaaS |
Gather verb invalid hints |
Gather verb HotWords limit exceeded or hint length greater than 100 |
2200 |
CPaaS |
Dial verb - conference max time exceeded |
Maximum time of conference exceeded |
2201 |
CPaaS |
Dial verb - conference not found or completed |
conference not found or completed |
2300 |
CPaaS |
Say verb error |
Generic Say verb error |
2301 |
CPaaS |
Say verb - no TTS providers available |
TTS providers not available |
2302 |
CPaaS |
Say verb - unknown provider |
Unknown TTS provider requested |
2303 |
CPaaS |
Say verb - invalid language |
Invalid TTS language requested |
2400 |
CPaaS |
Reject verb |
CPaaS Reject verb |
2500 |
CPaaS |
Play: Unexpected Error |
Play: Unexpected Error |
2501 |
CPaaS |
Play: URL is empty |
Play: URL is empty |
2502 |
CPaaS |
Play: URL is invalid |
Play: URL is invalid |
3000 |
CPaaS |
Generic Provision error |
Something was wrong with the Provision data |
3100 |
CPaaS |
Number Provision error |
Number Provision data error |
3101 |
CPaaS |
Number not found |
Number not found |
3102 |
CPaaS |
Number not bound (Context) |
Number doesn’t point to an application, either by RCML URL or Application SID. Context could be any of: Voice, Sms, Refer, REST API Call. |
3103 |
CPaaS |
Bad custom SIP header value |
The value of a custom SIP header does not fit the specification |
3200 |
CPaaS |
Application provisioning error |
Application provisioning error |
3201 |
CPaaS |
Application not found |
Application not found |
3301 |
CPaaS |
Account not active |
CPaaS Account not active |
4000 |
CPaaS |
CPaaS Media Gateway error |
Generic Media Gateway error |
4100 |
CPaaS |
CPaaS Media Operation failed |
CPaaS Media Operation failed |
5000 |
CPaaS |
Extension Error |
CPaaS Extension Error |
5001 |
CPaaS |
Extension Blocked Session |
Session was not allowed by an extension |
30001 |
CPaaS |
Message Queue overflow |
Message failed |
30002 |
CPaaS |
Account suspended |
Message failed |
30003 |
CPaaS |
Unreachable destination handset |
Message failed |
30004 |
CPaaS |
Message blocked |
Message failed |
30005 |
CPaaS |
Unknown destination handset |
Message failed |
30006 |
CPaaS |
Landline or unreachable carrier |
Message failed |
30007 |
CPaaS |
Carrier violation |
Message failed |
30008 |
CPaaS |
Unknown error |
Message failed |
30009 |
CPaaS |
Missing segment |
Message failed |
30010 |
CPaaS |
Message price exceeds max price |
Message failed |
30011 |
CPaaS |
Message Delivery Timeout |
No DRL message has come from a peer network |
30090 |
CPaaS |
SMPP PDU Timeout at CPaaS |
Message failed to send to a first destination |